Donor Services Officer 捐款服務專員

Fundraising · Taipei, Chungshan Dist.
Department Fundraising
Employment Type Full-Time
Minimum Experience Mid-level

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organization that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters and exclusion from healthcare. We offer assistance to people based on need and irrespective of race, religion, gender or political affiliation. We have the following vacancy and are looking for a talented individual with a strong desire to contribute to humanitarian work and commit to the aims and values of MSF to join our team in Taipei.


Donor Services Officer

To execute MSF Taiwan Fundraising strategy and subsequently to provide high quality donor service and efficient donation administration to enhance donor satisfactory level and lifetime value, reinforcing the efforts of providing financial support to the MSF movement.

 

Major Responsibilities

  • Respond to calls and mails from donors and supporters, to ensure delivery of high-quality donor services within the established timeframe.
  • Contact donors whose donation is going to expire or donors with invalid regular donations to reduce donation loss rate.
  • Manage and maintain the donors’ database to ensure data accuracy.
  • Process donations in various channels and send/mail receipts to donors.
  • Other ad-hoc tasks and projects assigned by the manager.


Requirements

  • Bachelor’s degree, with 2-3 years of relevant work experience in NGO donation services and/or corporate customer services.
  • Customer service oriented with good telephone manner and writing communication skills
  • Attentive to details and accuracy
  • Good computer knowledge especially in excel and analytical tools
  • Experience in CRM system or database management
  • Able to work independently but also a good team player
  • Ability to work under pressure and to respect deadlines
  • Strong sense of responsibility
  • Strong commitment to MSF’s humanitarian aid work
  • Basic level of English ability in speaking, reading and writing.


無國界醫生是一個獨立的國際醫療人道救援組織,致力為受武裝衝突、流行病與傳染病和天災影響,以及遭排拒於醫療體系以外的人群提供緊急醫療援助。無國界醫生只會基於人們的需要提供援助,不受種族、宗教、性別或政治因素左右。無國界醫生台北辦公室目前徵1位對無國界醫生的宗旨及國際人道事務有興趣的捐款服務專員加入我們的團隊。


捐款服務專員

執行台灣無國界醫生基金會之募款策略,為捐款人提供優質的服務及進行有效的捐款人管理,以提升捐款人對組織的滿意度及忠誠度,強化無國界醫生基金會財務方面的貢獻。


主要工作內容:

  • 回應捐款人/支持者來電及信件,確保在既定時間內提供優質的捐款人服務。
  • 聯絡定期捐款失敗、到期之捐款人,降低捐款流失率。
  • 捐款人資料建檔、維護。
  • 各種捐款管道作業處理、收據寄發。
  • 其他主管交辦事項。


資格:

  • 學士學位,具23年在非營利組織捐款服務或企業客服相關工作經驗者。
  • 以客戶服務為導向,良好的電話及書信溝通技巧。
  • 注重細節及正確性。
  • 良好的電腦技能,特別是Excel及相關分析應用工具。
  • 客戶系統或資料庫管理相關經驗。
  • 能夠獨立作業,但亦能於需要時與其他團員合作。
  • 能承受壓力,在時間內完成工作。
  • 對自己的工作職務具有責任感。
  • 對國際事務及無國界醫生人道救援活動具備高度興趣及使命感。
  • 具備基本的英文的口說/讀寫能力。


We welcome you to join our team. All personal information (photos, education and work experiences, letter of motivation etc.) received will be used solely for recruitment purpose. Your personal data will be strictly protected, please refer to our Privacy and Individual Data Protection Policy. 我們竭誠歡迎您的加入,本基金會徵才時所收到之個人基本資料、照片、學經歷、自傳等資料,僅供本基金會人事招募之用。您的個人資料將受到嚴密保護,請參考我們的「隱私與個人資料保護政策」。 (https://www.msf.org.tw/privacy)

Thank You

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  • Location
    Taipei, Chungshan Dist.
  • Department
    Fundraising
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level